Refund & Return Policy
Returns and refunds
If a piece is not right, you can return it within 30 days of delivery. The window starts on the delivery date shown by the carrier's tracking record.
Return conditions
- Items must be unworn, unwashed and free of perfume, makeup and smoke odour.
- Original packaging, tags and any included accessories must be returned with the item.
- Items marked final sale, and pierced jewellery, cannot be returned for hygiene reasons.
- Returns are inspected on arrival; items that do not meet these conditions may be refused or partially refunded.
How to start a return
Email us with your order number and the item you want to return. We reply within one business day with a return address and a return reference. Please do not send parcels without a reference, as they cannot be matched to an order.
Return shipping is paid by the customer unless the item arrived damaged or the wrong item was sent. In those cases we issue a prepaid label or reimburse the postage on receipt of the receipt.
Refund timing
Returns are processed within 3 business days of arrival at our warehouse. Refunds are issued to the original payment method within 5 to 10 business days after approval. Bank and card issuers may take a further 2 to 5 business days to post the credit.
Exchanges
Size exchanges are handled as a return plus a new order so the replacement is reserved immediately. If the size you need is out of stock, we refund in full instead.
Shipping fees
The table below shows the standard shipping fee charged at checkout, by destination. Orders above the free-shipping threshold are shipped at no charge.
| Country / Region | Standard shipping | Free shipping over |
|---|---|---|
| United States | US$6.90 | US$79 |
| Canada | US$8.90 | US$99 |
| United Kingdom | US$7.90 | US$89 |
| Germany, France, Spain, Italy, Netherlands | US$8.50 | US$99 |
| Australia | US$9.90 | US$109 |
| Japan | US$7.50 | US$89 |
| Rest of world | US$12.00 | US$129 |
Fees above are for standard tracked delivery. Express delivery and remote-area surcharges, where available, are quoted at checkout.
Damaged or incorrect items
Please send a photo of the item and the packaging within 7 days of delivery. We arrange a replacement or a full refund, including any shipping paid, without requiring the item back in most cases.
Contact for returns
Returns and refunds: brownsglacier808@outlook.com. Include your order number in the subject line so the request is routed correctly.