Shipping Policy

Shipping policy

Orders are shipped from our warehouse in Shenzhen, China. This page sets out who carries your parcel, how long dispatch takes, how long delivery takes and what shipping costs.

Carriers we use

Standard orders travel with YunExpress or 4PX and are handed to the local postal network on arrival. Express orders ship with DHL eCommerce or UPS. The carrier assigned to your order is shown in the tracking email sent at dispatch.

Dispatch time

Orders placed before 14:00 China Standard Time are packed the same business day. Orders placed later, or during public holidays, are dispatched on the next business day. Dispatch takes one to two business days; during a seasonal drop it can take up to three, and we email you if that happens.

Delivery time

Standard tracked delivery takes 7 to 15 business days after dispatch for the United States, Canada, the United Kingdom, Germany, France, Spain, Italy, the Netherlands and Australia, and 8 to 18 business days for Japan and the rest of the world. Express delivery takes 3 to 6 business days. These windows are estimates from the carrier and are not guaranteed dates.

Shipping costs

Standard shipping is US$6.90 to the United States, US$7.90 to the United Kingdom, US$8.50 to Germany, France, Spain, Italy and the Netherlands, US$8.90 to Canada, US$9.90 to Australia, US$7.50 to Japan and US$12.00 to the rest of the world. Shipping is free above US$79 for the United States, US$89 for the United Kingdom and Japan, US$99 for Canada and the EU, US$109 for Australia and US$129 for the rest of the world. Express rates are quoted at checkout.

Tracking

A tracking number is emailed when the parcel leaves the warehouse. Tracking can take 24 to 48 hours to show its first scan. If there is no movement for seven days, contact us and we open a trace with the carrier.

Customs and duties

Import duties and taxes, where applicable, are calculated and shown at checkout before payment. No further charges are collected on delivery.

Lost or delayed parcels

If a parcel is confirmed lost by the carrier, we reship or refund in full. If a parcel is returned to us because an address was entered incorrectly or was not collected, we contact you to arrange reshipment at cost.

Contact

Shipping questions: brownsglacier808@outlook.com, quoting your order number.